FAQ’s

How long will it take for my order to get to me? 

Depending on the delivery method you chose at checkout your parcel can take, next working day (Next Day) 1-2 working days (express). This is from when your parcel is shipped and you have received a shipping email to confirm this. You can also track your order with the tracking number you’re given with your shipping email. Copy and paste the tracking number into royal mails tracking website. All items are aimed to be shipped out the next working day from when you placed the order, however if you place your order before 9am your order will most likely be shipped same day. We do not ship on Saturdays or Sundays. Please also keep in mind that Royal Mail have been striking and this will affect how long your order takes to get to you. 

Can I return my order if I don’t want the items anymore? 

Due to our shop closing, we kindly remind you that no items can be returned or exchanged due to them being heavily discounted. For any further questions regarding returns please email gracehpope@gmail.com

My items have been delivered faulty, what do I do? 

Simply email over pictures and videos of the faulty products and we can resolve this issue either with a refund or replacement.