FAQ’s

How long will it take for my order to get to me? 

Depending on the delivery method you chose at checkout your parcel can take 1-2 working days (express) and 3-5 working days (standard) to get to you. This is from when your parcel is shipped and you have received a shipping email to confirm this. You can also track your order with the tracking number you’re given with your shipping email. Copy and paste the tracking number into royal mails tracking website. 

Can I return my order if I don’t want the items anymore? 

Other than liquids, any other items can be returned if they’re in perfect condition and have not been opened. Any items that have been opened, used or returned faulty will result in you not receiving the funds back, you can request your order gets sent back to you in this case. To find out where to return your order to, please email us at info@beautybygracepope.com. Please note orders can only be returned within 30 working days of receiving your order.

My items have been delivered faulty, what do I do? 

Simply email over pictures and videos of the faulty products and we can resolve this issue either with a refund or replacement.